Terms of Service

Last Updated: 01/01/2025

Welcome to NewTie!

These Terms of Service ("Terms") govern your use of the NewTie website (the "Site"), operated by NewTie ("we," "us," or "our"). By accessing or using our Site and services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

By accessing or using the Site, creating an account, or making a purchase, you agree to abide by these Terms and all applicable laws and regulations. If you are using our services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Services Provided

NewTie offers custom gifting and apparel services, including personalized products, custom designs, and bulk ordering for corporate clients. We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. User Accounts

To access certain features, you may be required to create an account. By creating an account, you agree to:

  • Provide accurate, current, and complete information

  • Maintain the confidentiality of your login credentials

  • Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Orders and Payment

a. Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion, including those for pricing errors, fraudulent activity, or product unavailability.

b. Pricing and Payment

Prices are listed in U.S. dollars unless otherwise specified. Payment methods include major credit/debit cards and secure third-party payment processors. You agree to provide valid payment information and authorize charges for purchases made through our Site.

c. Custom Orders

Custom orders (e.g., personalized apparel or gifts) are final and non-refundable once production begins, unless the product is defective or damaged upon arrival.

5. Shipping and Delivery

We ship orders using trusted carriers. Shipping costs and estimated delivery times will be provided during checkout. While we strive for timely delivery, delays caused by carriers or customs are beyond our control.

6. Returns and Refunds

Please refer to our Return Policy for detailed information. Customized products are typically non-refundable unless damaged or defective upon delivery. For eligible items, returns must be initiated within 3 business days of receipt.

7. Intellectual Property

All content on the Site, including images, logos, designs, text, and graphics, is the intellectual property of NewTie or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our Site without our express written permission.

8. User Content

If you submit any custom designs, logos, or other materials ("User Content") for your orders, you represent and warrant that:

  • You own or have the necessary rights to use the submitted content

  • Your content does not infringe on any third-party rights

  • You grant us a non-exclusive, royalty-free license to use the content to fulfill your order

We reserve the right to reject or remove any User Content that violates these Terms or applicable laws.

9. Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations

  • Use our Site for fraudulent or deceptive purposes

  • Interfere with the security or functionality of our Site

  • Attempt to gain unauthorized access to our systems or accounts

10. Disclaimer of Warranties

Our services and products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

We do not guarantee that our Site will be error-free or uninterrupted.

11. Limitation of Liability

To the maximum extent permitted by law, NewTie will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from your use of our services.

Our total liability for any claims related to your use of the Site will not exceed the total amount you paid us for products or services in the past 12 months.

12. Indemnification

You agree to indemnify and hold harmless NewTie, its affiliates, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Site

  • Violation of these Terms

  • Infringement of any third-party rights

13. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Termination

We reserve the right to suspend or terminate your access to the Site if you violate these Terms or engage in any conduct that could harm our business or reputation.

15. Governing Law

These Terms are governed by the laws of the state of North Carolina, United States, without regard to conflicts of law principles. Any disputes arising from these Terms will be resolved in the state or federal courts located in Charlotte, North Carolina.

16. Changes to These Terms

We may update these Terms periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after such updates constitutes acceptance of the new terms.

17. Contact Information

If you have any questions regarding these Terms, please contact us at:

NewTie
Email: info@newtie.store