At NewTie, your satisfaction is our top priority.

We take pride in the quality of our custom gifts and apparel, and we want every order to exceed expectations. However, if something isn't quite right, we’re here to make it right.

Our Promise

If your order arrives damaged, incorrect, or doesn’t meet your expectations, please contact us—we will review the issue and take the necessary steps to ensure you’re completely satisfied. Whether that means a replacement, correction, or a refund, we’ll work with you to make it right.

How to Start a Return or Request a Resolution

To initiate a return or request support:

Email support@newtie.store within 14 days of receiving your order.

Include your order number, a brief explanation of the issue, and a photo (if applicable).

Our team will respond within 1 business day to guide you through the next steps.

Eligibility

Items must be unused and in original condition unless the issue is related to a defect or fulfillment error.

Custom or personalized items may not be eligible for return unless there is a quality issue or error on our part.

Return Shipping

If the issue was caused by our team (wrong item, damaged product, misprint), we’ll cover all return shipping costs. If the return is due to a customer preference (e.g., size change, style), return shipping may be at the customer’s expense.

We believe in doing right by our customers.
If you’re not satisfied, we’re not done. Let us know, and we’ll make it right.

For questions or help, reach us anytime at support@newtie.store.